Coronavirus Update & FAQs

We’re currently experiencing extremely high call volumes, so if you need to know more about your cover and the COVID-19 outbreak, please read more here:
0333 006 9768
Mon-Fri 8am-8pm Sat & Sun 9am-5pm

Contact us

Are you looking to claim for cancellation costs that you have already incurred?

Start your cancellation claim here

To find out more about our claims process, please click here

If your travel company has cancelled your trip

If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund.

We can either:

  • Change the dates on your policy  to reflect your amended holiday dates. We will not charge an admin fee, but please note there may be an increased cost to your policy if you extend your trip duration or change the World area you are travelling to. Amend your policy dates by calling us on 0333 006 9758 – Open Mon-Fri 8am-6pm, Sat & Sun 9am-5pm
  • We can cancel and refund your policy. Please note, we can offer you a full refund on your policy if you wish to cancel within the 14-day cooling off period. If you cancel after 14 days, standard terms and conditions apply, click here to read our cancellation T&Cs

Cancel policy

At MAG, we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone.

We are working hard to support you all; please bear with us and do watch this website for further updates. We will post all our news and updates here and so this should give you all the answers you need.

To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:

  • You are in an emergency medical situation abroad please call 0333 003 7388 or email assistance@tifgroup.co.uk 
  • You are travelling with the next 72 hours and have an urgent change needed to an existing policy

Phone us

Alternately, you can call us on 0333 006 9758.

We are open 8am-8pm Monday-Friday and 9am-5pm Saturday – Sunday (On Bank Holidays, Easter Sunday and Christmas Day we are closed).

Write to us
Travel Insurance Facilities
1 Tower View,
Kings Hill,
West Malling,
Kent.
ME19 4UY