Start your cancellation claim here
To find out more about our claims process, please click here
If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund.
We can either:
At MAG, we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone.
We are working hard to support you all; please bear with us and do watch this website for further updates. We will post all our news and updates here and so this should give you all the answers you need.
To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:
Alternately, you can call us on 0333 006 9758.
We are open 8am-8pm Monday-Friday and 9am-5pm Saturday – Sunday (On Bank Holidays, Easter Sunday and Christmas Day we are closed).
Write to us
Travel Insurance Facilities
1 Tower View,